Thomas immediately changed her log-in information, notified her bank, then went to the Bel Air Computer Guy to get her devices wiped clean. “He said can you take a picture of your driver’s license for me? And then a giant red flag went up to me, I said no, I don’t feel comfortable doing that I can go to my bank branch tomorrow and show them my ID and they can take care of the rest of this. “We did indeed transfer what was in my savings into my checking, we got that far and then he says well, I just want to verify your identity,” said Thomas. He’d call that number and connect her with the bank on a secure line. He then asked her for the customer service number on the back of her bank card. “He told me there’s a $5,000 charge for something, and another $1,000 subscription for pornographic stuff, I went that’s not ours,” Thomas said.
She’d need to download AnyDesk, an application giving him access to her phone then log into her bank account.
“Across the bottom, it said call Microsoft support and it had a toll-free number, so I thought okay, I guess I better call."Ī man told her there’s unusual activity on her bank account. “It says do not close your computer,” Thomas recalled. But she’d never seen a message like the one on her husband’s Google Chromebook supposedly from Microsoft technical support. “I had already experienced atleast 3, 4 of them and I don’t fall for those,” said Thomas who knows better than to fall for phone scams. But right before she transferred any money, her radar went up.
BALTIMORE - A computer scam that imitates Microsoft customer support locks the screen on your device and instructs you to call a phone number.Įverything about the warning looked real to Trish Thomas, so she followed the instructions, even giving the impostors access to her bank account.
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